Operations Manager

Posted 11 hours ago

About Us

Montclair Chef is the world's most specialized private chef placement agency for UHNW families and luxury estates. Founded by Chris Demaillet — a 25-year Michelin-trained veteran who served as personal private chef to billionaires — the company is scaling aggressively. With 6,000+ vetted chefs, 178,000+ community members, and clients across the US and Europe, we are building the definitive global platform for elite culinary talent.

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OPERATIONS MANAGER

The Role

You will be the operational backbone of Montclair Chef. Your job is to run every system, process, and workflow so the founder can focus on brand, sales, and strategic growth. You don't need to be a visionary. You need to be the person who makes the vision run flawlessly every single day.

This is a remote role, ideally based in the UK or Western Europe for timezone alignment with both US and European operations. You will report directly to the founder.

What You Own

Paid advertising: monitor performance across multiple campaigns, adjust budgets, flag underperformance, coordinate with specialists when needed
Website: maintain and update content across 40+ pages, adjust for SEO and AI visibility
CRM and pipeline: ensure candidate database is clean — tagging, pipeline stages, data integrity
Lead tracking: maintain dashboard systems, keep KPIs current, flag anomalies
Automation: maintain AI routing, qualification workflows, and integrations across platforms
Invoicing and collections: manage payment follow-ups, flag overdue accounts
Expense tracking: monthly cost reporting, flag unnecessary spend
Team coordination: daily check-ins with remote team via messaging platforms, assign tasks, ensure deadlines are met
SOP maintenance: keep all recruitment SOPs current, document new processes as they emerge
Recruiter onboarding: set up accounts, system access, and training materials for new hires
Social media execution: schedule and post content based on founder's direction
Security and spam filtering: monitor bot traffic, maintain filtering systems
Background check coordination: trigger and track checks at trial stage
Newsletter: manage sends, maintain subscriber list, coordinate with founder on content
Community oversight: coordinate with VA on moderation and management across multiple groups
Post-placement follow-up: ensure check-in communications go to both clients and chefs
AI system maintenance: keep existing automation tools running smoothly
Hiring support: screen candidates, manage application pipeline, coordinate interviews, present recommendations to founder for final decision

Who You Are

3-5 years experience in operations, project management, or agency coordination
Hospitality or luxury service background preferred but not required
Comfortable managing multiple software platforms simultaneously (CRM, Website builder, Google Ads, Zapier, Slack, Trello)
Detail-obsessed — you catch errors before anyone else notices
Proactive — you don't wait to be told, you flag issues and propose solutions
Comfortable working remotely with a small distributed team
Calm under pressure, high standards, low ego
Fascinated by systems and processes, not by being in the spotlight

Culture Fit (Non-Negotiable)

Low ego. Hungry. Motivated. Overachiever. You want to be essential to something being built from the ground up. You don't want to run your own business — you want to run someone else's better than they ever could.

Compensation: €70,000–95,000 annual equivalent. Remote work. Contractor basis. Performance review after 90 days.

How to Apply

This application takes approximately 15 minutes to complete. A 2-minute introduction video is required at the final stage — no video, no consideration.

Fill in the application form here: https://forms.gle/RamL9ynRgWqNxGfn8

Thank you.