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Account Director

Posted 7 hours ago

Toptal is an exclusive network of the top software developers, designers, marketing experts, management consultants, product managers, and project managers in the world. Top companies hire Toptal talent for their most important projects.

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Job Overview

Leads all aspects of the account and team from client strategy and performance to financials within an agency.

Competency

Client Relationship & Influence:

• Internal client expert

• Business-level point of escalation

• Positioned to persuade the client toward the right decisions

• Can build instant rapport with key client contacts and gain trust early on

Financial & SOW Management:

• Builds, recommends, and negotiates SOWs and retainer models

• Drives proactive SOW/MSAs, renewals, and negotiations

• Accountable for profitability goals

Industry Knowledge & Business Growth:

• Comprehensive expertise of trends applied to the client's business

• Proactively grows/expands existing business

• Partners with New Business team on RFP responses and agency pitches

Leadership & Team Management:

• Is willing to take calculated risks to achieve goals

• Produces a real-time perspective and proactively preserves client satisfaction at all times

• Anticipates impact of internal decision (i.e., resourcing) and navigates accordingly

• Works cooperatively and respectfully with cross-agency peers to instill a seamless, productive, and positive work environment

• Sets expectations on deliverables and scope

• Manages up with informed communications

• Gives honest and constructive feedback

Execution & Problem-Solving:

• Accountable for the best quality work within budget/scope

• Identifies red flags and recommends proactive solutions

• Excellent relationships with strategy, creative, production, and PM peers -- leading efforts to manage all critical business issues

• Maintains an excellent state of client relationship for the entire cross-functional team

Communication Skills:

• Direct communications tailored to all levels

• Confident presentation skills

• Ability to resolve conflict in a calm and neutral manner

• Ability to hear what isn't being said, and then guide the team accordingly

Industry Background:

  • Agency background: Advertising, In-house agency, Marketing Agency

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