Leads all aspects of the account and team from client strategy and performance to financials within an agency.
Client Relationship & Influence:
• Internal client expert
• Business-level point of escalation
• Positioned to persuade the client toward the right decisions
• Can build instant rapport with key client contacts and gain trust early on
Financial & SOW Management:
• Builds, recommends, and negotiates SOWs and retainer models
• Drives proactive SOW/MSAs, renewals, and negotiations
• Accountable for profitability goals
Industry Knowledge & Business Growth:
• Comprehensive expertise of trends applied to the client's business
• Proactively grows/expands existing business
• Partners with New Business team on RFP responses and agency pitches
Leadership & Team Management:
• Is willing to take calculated risks to achieve goals
• Produces a real-time perspective and proactively preserves client satisfaction at all times
• Anticipates impact of internal decision (i.e., resourcing) and navigates accordingly
• Works cooperatively and respectfully with cross-agency peers to instill a seamless, productive, and positive work environment
• Sets expectations on deliverables and scope
• Manages up with informed communications
• Gives honest and constructive feedback
Execution & Problem-Solving:
• Accountable for the best quality work within budget/scope
• Identifies red flags and recommends proactive solutions
• Excellent relationships with strategy, creative, production, and PM peers -- leading efforts to manage all critical business issues
• Maintains an excellent state of client relationship for the entire cross-functional team
Communication Skills:
• Direct communications tailored to all levels
• Confident presentation skills
• Ability to resolve conflict in a calm and neutral manner
• Ability to hear what isn't being said, and then guide the team accordingly
Industry Background:
Agency background: Advertising, In-house agency, Marketing Agency
New
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New York
Featured
Contract
Anywhere in the World
1d
Toptal
Remote
Featured
Top 100
Contract
Anywhere in the World
5d
Toptal
Remote
Featured
Top 100
Full-Time
🇺🇸 United States of America