The Role
We're seeking two exceptional Merchant Support Specialist's to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development.
Who We're Looking For
Required Qualities
- A patient, empathetic professional with a great sense of humour
- Exceptional written and verbal communication skills in English
- Tech-savvy and proficient with SaaS applications
- Proven Shopify experience
- Familiarity with Microsoft Teams and O365 suite applications
- Flexibility to work across Americas timezone, including weekend availability
- Strong independent working style with high self-motivation\
- Flexibility to work across European and APAC time zones, including weekend availability
Bonus Qualifications
- Fluency in a second (or third) language
- Additional e-commerce platform experience
Key Responsibilities
- Provide comprehensive customer support across multiple channels:
- Email
- Live chat
- Social media
- Telephone support
- Conduct personalized onboarding and setup sessions via video calls
- Develop and maintain help documentation and tutorials
- Analyse and track feature requests and support trends
- Contribute to continuous improvement of our support processes
Why Join Zapiet?
- Work with a self-funded, profitable company that prioritizes customer success
- Collaborate with an international team spanning 17 countries
- Make a meaningful impact on company growth
- Enjoy a dynamic, meeting-light work environment
- Opportunity for significant personal and professional development
Our Global Footprint
- Supporting over 10,000 merchants worldwide
- Team members in 17 countries
- 24/7 coverage across global time zones
- Cutting-edge e-commerce solutions
How to Apply
If you're passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you!
Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.
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