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Customer Support Specialist

Posted 7 days ago

Law Office of Carlos D. Martinez, LLC

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We are looking for an experienced Customer Support Specialist to join our team. The successful candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction.

Customer Support Specialist Duties and Responsibilities:

  • Respond to customer inquiries via phone, email, and other communication channels
  • Identify customer needs and provide appropriate solutions
  • Maintain records of customer interactions, transactions, and comments
  • Create and maintain customer accounts
  • Collaborate with other departments to resolve customer issues
  • Monitor customer feedback and provide recommendations for improvement

Customer Support Specialist Requirements and Qualifications:

  • Bachelor’s degree in a related field or equivalent experience
  • Minimum 2 years of customer service experience preferred
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office
  • Strong problem-solving and conflict-resolution skills
  • Excellent time management skills and ability to multitask
  • Positive and professional attitude

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