Remote Head of Support (f/m/d) at Perspective.co

Head of Support (f/m/d)

Posted 6 days ago

Mission
At Perspective, our mission is to empower passionate people to grow the businesses they love! For us, there's no better job than supporting an audience that wants to make a difference and change the world. We do this by building the simplest and fastest Growth Platform for them. The best part is: Your work will directly influence the lives of thousands of entrepreneurs and their customers!

About Us
We are 100% bootstrapped, profitable, and real: No shiny financing rounds. In the last 4 years, with a very small team, we've bootstrapped Perspective to over €10M ARR and now serve over 6,000 B2B customers. We love the need to be more efficient and smarter than the market. We are 100% remote with team members all across Europe. We love freedom, but freedom only works in connection with ownership. So, you'll love Perspective if you:

Are eager to roll up your sleeves and love bringing your high-quality work to market quickly.
Are hungry to learn from and collaborate with one of the smartest & most efficient teams.
Thrive in a fast-paced environment, because standing still drives you crazy.
Are excited about joining us on four amazing team retreats in Europe each year.
You love quality! The world doesn't need more mediocrity & we all spend a lot of time working, so let's make it the best work of our lives.
In summary: If you're looking for a position with enormous autonomy and a significant impact, please reach out.

Next steps for perspective
We've found that a small, passionate team with a high talent density can make the impossible possible. We plan to stick with this approach.

We are focusing on advancing the development of our product platform, solving one problem after another in close collaboration with our customers, to build the simplest Growth Platform for the 21st century.

So far, we've only been active in the German-speaking market. This means our journey is just beginning. We've recently started our expansion into the US and are seeing initial successes! Make sure to be part of this exciting journey.

Apply now!

Apply now

About the role

As Head of Support at Perspective, you’ll build and lead a team that delivers unparalleled customer experiences, turns every support interaction into valuable product insights and makes customer support a strategic growth driver for the company. If you care deeply about customers, love building & improving systems and want to shape the future of support while being directly involved in the operations – this role is for you.

What you'll be doing

Define and drive the vision and strategy for how we build our support team and add value across the company
Build & scale a high-performing team – from hiring, via onboarding to mentoring & leading the team
Own our full support tool stack, workflows, and metrics to ensure smooth, reliable, and scalable operations
Drive customer insights & product feedback. Turn support into a powerhouse for insights and enable us to ship even better products.
Lead improvement projects and constantly challenge the status quo to make support more sustainable, efficient, and impactful.
Experiment and innovate with AI and other technologies in order to enable our human support to have even more impact with their work

Who you are

You’ve built and led high-performing support teams in fast-paced B2B SaaS environments
You’re a support expert with a clear vision and strong opinions on how great support should work
You’re structured, stay calm under pressure, and solve problems with focus and speed
You’re customer-obsessed and turn support into a strategic driver across the company
You have experience in online marketing and care deeply about high quality design & clean UX
You speak and write German (fluent) and English (fluent) with clarity and confidence

What you can expect at Perspective

Remote & Freedom | We strongly believe that every work environment needs to be ideal and fitted to the person. For this very reason, all our team members work remotely – in their own much needed way. That's how we can ensure that all our talents have much freedom to create the best results possible.
Responsibility, Ownership & Impact | At Perspective, all our team members have a voice. We value every opinion and encourage all to speak their mind. Only with team effort, we can create something great. We believe in our team and therefore, give them much responsibility. Even if we fail, we learn from it, get back up and continue to succeed. It is part of the game and we know it.
Personal & Professional Growth | Your development is our priority. With our intensive onboarding, feedback talks and trainings, we foster your personal and professional development. One of our core value is "Keep Growing" which we portray in everything we do.
Best Equipment & Remote Budget | Our company is build on the USP of quality and we want to keep it that way. To keep up the quality, we only provide the best equipment to our team: For example, every new team member receives an Apple MacBook for their work and a monthly remote working budget.
Team Events | We know working solely remotely can make it difficult to build a strong team spirit. However, at Perspective we focus deeply on team building by hosting various team events throughout the year. We understand the need of interaction face-to-face and strongly encourage it.
Cordial & passionate team | Last, but not least, we are the most cordial team you can imagine. We love working together, respect each other and always value each others opinions. We care deeply about our team members and are always down for a good virtual after work hangout.