IFTTT helps everything work better together. With over 30M users, 160K Pro customers, and 1,000+ supported services, we are the established no-code standard for connecting anything in our growing digital world. We believe IFTTT can become the platform of choice for Digital Creators and DIYers looking to automate their businesses, grow their communities, and connect their homes.

The Community & Support Specialist is a hybrid role that splits time between community management and user support. You’ll help keep our Pro users engaged across channels while also providing expert support to help them build and troubleshoot Applets. You’ll work with a small, collaborative team that interacts with every part of IFTTT, giving you the opportunity to make a meaningful impact on the platform and the user experience. This position is fully remote. 

Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time

To apply, please upload one your resume and cover letter in the resume upload field. Applications without a cover letter will not be considered.

• Links or excerpts from Help Center or knowledge base articles you’ve written or meaningfully revised, along with a brief list of documentation projects you’ve contributed to and your role in each.
• Specific examples of community management experience, including platforms managed (for example Reddit, Discord, forums, or app store reviews), the types of interactions you handled, and your role.

Pay Range:

The hourly rate for this position is $16-$20 USD. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include skills, education, training, experience, or location.