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All jobs Design Customer Support (Weekends)

Customer Support (Weekends)

Posted 3 days ago

Independent-first community and commission-free hiring platform shaping the future of work ✨
 
 
Learn more about Contra
Contra on TikTok (our target audience is Gen Z)
Ben on Twitter (our Co-Founder, CEO)
Gajus on Twitter (our Co-Founder, CTO)

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Who we are and what we do

Contra is building the world’s first professional network for independent creatives and the companies that hire them. We are commission-free, global, and focused on enabling the future of flexible work. Alongside our network and marketplace, we’re launching new product lines including Contra for Companies, Contra Ads Network, and Creative RLHF & Evaluation Services for AI labs and creative-tool companies.

We've raised over $51M from leading investors like NEA, Unusual Ventures, and Cowboy Ventures - and we're just getting started.

What you’ll be responsible for:

  • Provide world-class support by taking ownership on user issues - working closely with the engineering, product and other teams to address and resolve user issues quickly.
  • Become a Contra product expert - focusing on user workflows, integrations, and platform functionality.
  • Work with a sense of urgency and quickly identify root cause of issues and ensure SLAs/turnaround times are met.
  • Suggest process improvements and introduce best practices for operations.
  • Provide regular insights and feedback on project status, achievements, and areas needing improvement.
  • Keep our knowledge base updated, refine, and optimize help content, ensuring it supports user self-service and automated tools' effectiveness.
  • Enhance the efficiency of customer support operations, focusing on reducing response and resolution times.
  • Continuously analyze performance metrics and processes to identify opportunities for further improvement and automation.

Requirements:

  • 2+ year in Customer Support
  • Experience troubleshooting technical issues
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
  • Excellent problem-solving skills and the ability to think strategically.
  • Excellent verbal and written communication skills.
  • Shift:
    • Monday, Tuesday, Friday, Saturday, Sunday (9am-5pm EST)

Tools you'll be using:

  • Intercom (primary tool)
  • Retool
  • Hubspot
  • Notion
  • Looker
  • Linear

Total Comp:

  • Salary: $65,000-$75,000
  • Medical, Dental, Vision Benefits
  • 401k Matching
  • We will provide you with a company laptop on your start date

Interview Process

  • Interview with the Recruiting Team (30 minutes)
  • Interview with Hiring Manager (40 minutes)
  • Culture Interview with Head of Operations (30 minutes)
  • Paid Case Study + Presentation (45 minutes)

Note: Contra communicates with applicants through @contra.com domains only. We never ask for money from potential employees. For the latest job postings, visit Contra Careers.

 

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