Remote Customer Onboarding Specialist for Company Incorporations (Full Time) at Flag Theory

Customer Onboarding Specialist for Company Incorporations (Full Time)

Posted 7 days ago

Flag Theory helps business owners, investors, location independent entrepreneurs, cross-border SMEs and large multinational corporations structure their businesses and finances internationally by providing international structuring consulting, company incorporation, banking and immigration by investment solutions in a variety of jurisdictions.

We provide honest and unbiased internationalization intelligence tailored to your business and personal circumstances and your specific industry, covering the most relevant international business and financial hubs worldwide.

By understanding your needs, concerns and priorities and leveraging our international structuring expertise and our global network of partners – we empower you to seamlessly run your business, legally minimize your tax burden and paperwork, increase your bottom line, protect your assets, find attractive business, investment and lifestyle options, and, ultimately, ensure your freedom and prosperity.

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Job Responsibilities

Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.
Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.
Coordinate with external vendors to ensure timely, accurate service delivery.
Maintain and update SOPs for all onboarding and incorporation-related workflows.
Identify friction points and implement improvements that enhance client satisfaction and response rates.
Ensure compliance with internal quality checks and jurisdictional regulatory standards.

Requirements / Must Have

2+ years of hands-on experience in corporate services or company incorporation.
Proven knowledge of KYC processes and compliance protocols.
Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.
Excellent written and spoken English; clear communicator under pressure.
High level of empathy and client orientation; anticipates client concerns before they escalate.
Demonstrated self-motivation and proactiveness in remote environments.
Listen, Learn, Grow mindset
Minimum 2 years of successful remote work experience.
Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).
Based in a European timezone (UTC to UTC+3).

Nice to Have

Experience handling KYC for complex incorporations and/or international bank account setups.
Multilingual fluency, particularly in languages relevant to offshore or international clientele.
Familiarity with CRM tools or client-facing ticketing systems.

Benefits