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Evaluation Manager

Posted 2 days ago

Grand Central Optical is a trusted provider of comprehensive eye-care services, delivering exceptional vision solutions with a commitment to precision, comfort, and customer care. Known for our blend of modern technology and personalized service, we offer a full range of optical products including prescription eyewear, designer frames, specialty lenses, and contact lenses.

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Thank you for your interest in joining our team! We’re excited to announce an opening for a Part-Time Evaluation Manager — a flexible, work-from-home position.

In this role, you will:

  • Evaluate customer service interactions across various channels.

  • Assess service quality, accuracy, and adherence to company standards.

  • Provide concise, clear written reports summarizing your findings and observations.

  • Offer constructive feedback to help organizations improve their service delivery.

  • Track trends or recurring issues to contribute to overall service improvement initiatives.

This is a paid, project-based role with flexible hours, making it ideal for someone who is detail-oriented, analytical, and committed to enhancing customer experiences. Your work directly supports our mission to raise service standards and ensure client satisfaction.

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