Posted 14 days ago
Grand Central Optical is a trusted provider of comprehensive eye-care services, delivering exceptional vision solutions with a commitment to precision, comfort, and customer care. Known for our blend of modern technology and personalized service, we offer a full range of optical products including prescription eyewear, designer frames, specialty lenses, and contact lenses.
Thank you for your interest in joining our team! We’re excited to announce an opening for a Part-Time Evaluation Manager — a flexible, work-from-home position.
In this role, you will:
Evaluate customer service interactions across various channels.
Assess service quality, accuracy, and adherence to company standards.
Provide concise, clear written reports summarizing your findings and observations.
Offer constructive feedback to help organizations improve their service delivery.
Track trends or recurring issues to contribute to overall service improvement initiatives.
This is a paid, project-based role with flexible hours, making it ideal for someone who is detail-oriented, analytical, and committed to enhancing customer experiences. Your work directly supports our mission to raise service standards and ensure client satisfaction.
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