Engagement Manager (Account Management)

Posted 1 day ago

At GrowthX, we've redefined what AI-powered growth means for modern marketing teams. Since launching in 2024, we've grown from concept to eight-figure annual revenue. To date, we've raised a $12M Series A led by Madrona Venture Group and we partner with 50+ companies ranging from high-growth startups to industry leaders like Surge AI, Loveable, Webflow, Ramp, Superhuman, Strapi, Abnormal Security, and Homebase.

We've built something different—what we call "service-as-software." Instead of handing you tools and leaving you to figure them out, we deliver complete outcomes. Our platform combines sophisticated AI workflows with expert human oversight to create, distribute, and optimize content that drives real business results.

Our philosophy is simple: AI should serve experts, not replace them. We're not just building software. We're building the growth infrastructure that marketing teams wish they'd always had.

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About the Role

We’re hiring an Engagement Manager to help scale our Growth Agency. This is not your typical account management role — we’re looking for someone who thinks beyond playbooks and is deeply curious, driven by first-principles thinking, and excited to help define what modern service delivery looks like in the age of AI.

You’ll be the main daily contact for our client counterparts and ensure we always deliver on time, and work towards results. You’ll work closely with Account Directors and Editors to ensure our content strategy and weekly deliverables are always in sync.

You might be a fit if you…

Have 2–5 years of experience in account strategy, account management, program management, or customer success — ideally in a content agency or content-focused SaaS company.
Have a proven track record of results across your book of accounts (CSAT, GRR, NRR, etc).
Are an excellent communicator with a track record of building strong client relationships.
Are highly organized, detail-driven, and great at managing competing priorities.
Thrive in fast-paced, high-ambiguity environments and love building from scratch.
Are intellectually curious, and have heavily experimented with or implemented AI and automation tools in your daily work.

What you’ll do

Customer relationships:

Be the first point of contact for everything.
Run weekly or biweekly customer meetings, owning all regular communications.
Proactively communicate on status, performance, and opportunities.
Build trust through consistent delivery and first-principles thinking.
Consistently keep a pulse on the account health.

Content Strategy:

Work with our editors to define content clusters that drive growth.
Connect content production to business outcomes.
Analyze performance and adjust course if needed.
Keep an ear out for expansion opportunities and bring in Account Directors for strategic guidance when needed.

Work Execution:

Work with managing editors on production planning and quality.
Brief our in-house specialists (SEO, AEO, publishers) with clear asks before they become fires.
Ensure deliverables stay on schedule and hit contractual volume targets.
Remove blockers before they delay delivery.