Xurrent Application Administrator

Posted 2 days ago

HSO is your Business Transformation Partner with deep industry expertise and global reach . As an industry first Gold Certified Microsoft Partner, HSO has the industry knowledge, experience and solutions you need to grow and lead in your market. HSO offers global delivery capabilities and worldwide 24/7 support from our dedicated Microsoft practices in more than 36 offices across the Americas, Europe, and Asia. What sets HSO apart? – HSO Innovation and Academy HSO Innovation helps to fill business process and technology gaps in Microsoft Dynamics 365 and offers new business applications, improved processes and industry driven best practices to assist our clients in becoming digital leaders in their industry. HSO Academy is an integral part of the HSO culture for the further development, continuous improvement and certification of HSO employees. We invest in our people with ongoing training programs, delivering the most impact to your business. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care.

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Description

At HSO, we’re on a mission to empower our teams with smart, scalable systems that help us serve our clients better and faster. As our new Xurrent Application Administrator, you’ll become a key member of our Business Systems team, working at the heart of a major transformation. Xurrent (4me) is our new internal service management platform, designed to streamline operations and elevate the support we provide to our clients.

In this role, you won’t just be maintaining a system—you’ll be shaping how over 300 colleagues in our Managed Services team interact with it daily. You’ll work closely with business stakeholders to tailor the platform to real-world needs, ensuring it evolves in step with our services. With a high degree of autonomy, you’ll have the opportunity to take ownership of the platform and play a central role in how effectively we deliver value to our clients.

As a Xurrent Application Administrator at HSO, you will play a pivotal role in our dedicated IT team and responsible for configuring and maintaining the Xurrent Service Management Platform. You will collaborate with business owners to implement new services and ensure up-to-date documentation and training for users.

Your key responsibilities and tasks in this role will include:

User and Role Management: Oversee the creation, modification, and management of user accounts and roles to ensure secure and efficient access control.
Service Management Configuration: Design, configure, and optimize service management processes and workflows to enhance operational efficiency.
Automation: Develop and implement automations to streamline repetitive tasks and improve system performance.
CMDB Management: Set up, maintain, and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date asset information.
Self-Service Portals: Create and manage intuitive self-service customer portals to enhance user experience and reduce support workload.

Requirements

Experience with Service Management (e.g., ITIL, USM) and related processes is essential.
Proven track record of working in a SIAM (Service Integration and Management) environment
Ability to manage multiple service providers and integrate their services into a cohesive and efficient service management system.
Ability to translate business needs into technical solutions.
Affinity with IT and experience in configuring web applications.
Previous working experience with the Xurrent (4me) platform is preferred
Analytical, eager to learn, and a team player.

Benefits

About HSO:
We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 30 offices across the Americas, Europe, Australia and Asia.

Why Choose HSO?

Development and growth

You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions.

Fun and success

You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure!

Freedom and responsibility

You get a lot of freedom and flexibility to organise your workdays, especially to shape your career.

Do you want to be part of a fast-growing company and work with many international colleagues? Then you can apply immediately!

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