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Customer service representative (US based)

Posted 13 days ago

Onepilot is an innovative company specializing in outsourcing customer support. Built on a modern and human-centered vision, we provide a turnkey solution to help businesses manage customer relationships efficiently and with high quality. Our mission is to ensure a flawless customer experience for our customers.

At Onepilot, we collaborate with freelance agents trained to meet each client's specific needs. These agents, compensated based on performance with a quality bonus system, embody our commitment to excellence. We are dedicated to offering them a flexible, transparent, and enriching work environment.

 

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As a Onepilot agent, you’re a freelance in charge of helping our clients’ consumers with their requests.

After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.

You work from home, and will be paid for each ticket solved. The price of each ticket depends on the ticket’s complexity, handling time, and your location. It varies between 0,40€ and 2€. On average our agents earn 15€ an hour.

What you will do:

Support customers via email, chat or phone

Use tools and resources to deliver quick and accurate support

Ensure satisfied customers with clear and friendly communication

✅ What we are looking for:

Fluency with digital tools and platforms

Strong problem-solving skills and excellent written and verbal communication

Available at least 20 hours a week

Based within the US

What we offer:

Payment per ticket solved (performance-based)

Flexible home working - you set your own schedule

On average, you will earn €15 per hour

Training and ongoing support to help you succeed

Ready to get started?

Our quick application takes just 15 minutes.

 

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