Custom Solutions Engineer ( Remote / SaaS )

Posted 17 days ago

364 Applicants

Help online shoppers discover what they love. Sell more.~50% of shoppers know what they want; they search, select, and checkout. The others? They like to browse, discover, and be inspired. The online store is fine for the first group; however, connecting your brand with the second group requires something more... and that's what Publitas provides. We provide you and your shoppers with an immersive, shoppable experience designed to inspire shoppers while complementing your online store, offline store, and eCommerce objectives. Our customers have reported from 40% to as much as 308% higher conversion rates from their 'just browsing' audience when they viewed a Publitas publication."Over 2000 customers—including leading retailers such as METRO Cash & Carry, Crate & Barrel, and Williams-Sonoma—publish their catalogs online with Publitas to increase their reach and conversion.

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Ready to make an impact?

Publitas empowers businesses to deliver paperless discovery-commerce experiences that engage, inspire, and have the potential to reach more customers than was ever possible. We combine a healthy dose of persistence with the will to embrace crazy ideas and push new boundaries. Guided by a desire to do things better, we want to improve the world around us.

Hear from Phillip, the hiring manager: The Custom Solutions Engineer at Publitas is responsible for developing and integrating custom features, troubleshooting technical issues, and collaborating with internal teams and clients to ensure seamless SaaS integrations, focusing on front-end customizations, API-based solutions, and customer support.

Ready to have an impact with us? Start the application process by filling out the screening questionnaire to see if Publitas is a good fit for you.

Take ownership by:

Design, develop, and deliver integrations between customer backends and Publitas, ensuring technical integrity and quality.
Architect new custom features, updates, and enhancements to existing integrations.
Develop scalable solutions using both client-side (HTML, CSS, JavaScript) and server-side technologies (micro-services, RESTful APIs, etc.).
Provide technical consultation and troubleshooting for integrations, customization, and system compatibility issues.
Support clients and internal teams by debugging, documenting, and maintaining integrations.
Ensure seamless integration of custom developments with Publitas' core product functionality.
Collaborate with internal teams (Product, Engineering, Sales, and Customer Success) to define integration needs and optimize processes.
Continuously improve integration workflows by identifying innovative tools, solutions, and automation strategies.
Monitor and maintain existing client integrations, ensuring swift resolution of bugs or issues.
Create and maintain project documentation, including Statements of Work (SOWs), technical designs, and implementation plans.
Provide training and guidance to customers on their customized environments.

Job Requirements.
This challenge will suit you if:

You are fluent in English. Preferably based in the EU timezone.
You have 2+ years of experience in a technical customer-facing role.
You have strong experience with SaaS, API-based integrations, and eCommerce platforms.
You have strong experience with front-end customizations, including HTML, CSS, JavaScript, and light modifications for websites.
You have experience with backend scripting languages such as Python, PHP, or Node.js.
You are familiar with version control systems like GitHub.
You have experience working with RESTful APIs and integrating third-party web services.
You have a strong understanding of Unix environments and command-line scripting.
You have experience with Salesforce, Magento, Shopify, Kibo, or similar platforms.
You have the ability to document technical requirements in a way that non-technical stakeholders can understand.
You are comfortable working in a fast-paced environment and have strong analytical and problem-solving skills.
You have experience in project and time management, ensuring integrations are delivered on schedule and within scope.

What we provide to help you achieve results:

Competitive, market-related compensation.
Twenty-five vacation days per year and your National Holidays off.
Work from anywhere you desire.
A monthly shared office space/co-working allowance.
A one-time home office setup stipend.
A top-of-the-line MacBook.
Monthly wellness allowance to stay healthy while working remotely.
Annual retreats in some of the greatest cities in the world.
Free books in Kindle and Audible store.
We'll challenge and support you to get the most out of your potential through personal 1-1 sessions.

Please also have a read through our Recruitment FAQ

Publitas is proud to be an Equal Opportunity Employer. We strive to create an inclusive environment that empowers our employees all over the world. We want you to feel welcome, respected, and valued for who you are — it's our differences that make us stronger! We celebrate diversity and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Publitas welcomes all, we invite you to apply and join us!