About the Company
Relay Commerce is an e-commerce enablement platform offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools. The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants.
The Relay ecosystem currently consists of eight software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay’s suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.
About the Role
As a SQL Data Analyst, you will be wearing multiple hats, playing a crucial role in analyzing subscription program performance and turning data into actionable insights that drive business success. You’ll work closely with internal teams to create custom reports, leveraging your SQL expertise to uncover trends and support strategic decisions.
While your main focus will be on data analysis and reporting, there will also be opportunities to get hands-on with Shopify theme edits and apply basic Liquid or CSS changes to supporti new customer onboarding. If you’re passionate about data and eager to learn new tools, this role offers the perfect balance of technical analysis and creative problem-solving.
At Relay we provide you with a support structure and set clear goals, and how you achieve them is up to you. A typical day could consist of replying to technical support tickets on the intercom, creating escalations, working with other departments and brands within the portfolio, hosting product demos for potential customers, and working on personal or assigned projects. You will frequently troubleshoot technical issues, debug errors, assist with Shopify app installations, and use developer tools to support customers.
This role is fully remote, and candidates must be based in Brazil, Mexico, Spain, Portugal, or the UK. You should have a reliable internet connection and a workspace that allows you to collaborate effectively with teams across different time zones.
About the Product
Smartrr is a powerful subscription management and loyalty platform within the Relay suite, designed to help e-commerce brands drive predictable, recurring revenue. This product enables merchants to offer flexible subscription models, streamline post-purchase engagement, and improve customer retention with built-in loyalty and referral features.
Primary Responsibilities
- Support the customer success team with data insights from customers' subscription program performance.
- Coordinate with Customer Success and customers to create custom reports in Looker using advanced SQL queries.
- Proactively create new reports to reveal new insights for quarterly business reviews with key customers.
Important Traits for Success
- Strong SQL proficiency: Comfortable writing complex queries, optimizing performance, and working with large datasets.
- Data-driven mindset: Ability to analyze data and generate meaningful insights for business and product decisions.
- Problem-solver: Ability to approach data problems methodically, using structured analysis to find solutions.
- Collaboration skills: Comfortable working with internal teams (product, marketing, leadership) to communicate data insights and recommendations.
- Attention to detail: Strong focus on accuracy and data integrity, ensuring that reports and insights are reliable.
- Results-driven: Use data to emphasize the needs of the business and support decision-making processes.
- Strong communicator: Able to present complex data insights in clear, understandable ways for stakeholders.
- Demonstrate Relay’s six Core Values in all professional interactions: 1) Urgency & Action 2) Customer-Focus 3) Problem-Solving 4) Continuous Improvement 5) Open Communication 6) Collaboration & Diversity
Requirements & Preferred Qualifications
- 4+ years of experience in a data analyst role, preferably in e-commerce or B2B SaaS.
- Proficiency in Shopify theme development and customization with Liquid.
- Proficiency in SQL, including the ability to write and optimize complex queries.
- Experience in Looker or other BI tools for reporting and data visualization.
- Ability to analyze and interpret data to generate meaningful insights for business decisions.
- Experience working with cross-functional teams to deliver data-driven insights.
- Experience with data manipulation tools such as Excel, Google Sheets, or similar.
- Business acumen to understand and apply insights to business needs.
- Proven experience in JavaScript and CSS is a plus.
- Our teams cover multiple time zones. Leadership and support structures will be in place but qualified candidates must have a proven track recording of being resourceful and self-sufficient.
Hiring Process
- Initial Screen with People Ops Manager - 30 Minutes
- Skills Assessment - 5 Business Days to complete
- First Round Interview with Head of Customer Success - 30 Minutes
- Final Interview with Chief Revenue Officer & Customer Success Manager - 45 Minutes
Benefits & Perks
- Work From Home Stipend
- Therapy/Mental Health Reimbursement
- Paid Parental Leave
- Flexible Time Off
- Annual Company Retreat
- Company Swag
Relay Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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