Remote Head of Operations at Solé Bicycles

About the Role:

As the Head of Operations, you will lead the end-to-end operational workflow of our business, spanning e-commerce fulfillment, customer service, retail, and logistics. You’ll play a critical role in ensuring we operate efficiently, profitably, and in alignment with our brand standards.

Responsibilities:

Oversee domestic operations: inventory management, inbounding, fulfillment, and shipping logistics
Manage international operations: monitor and coordinate overseas order flow and processing
Lead and improve customer service team performance using Gorgias and internal systems
Own all operational processes for the web business, ensuring a smooth end-to-end customer journey
Oversee the physical retail store’s day-to-day operations and staff
Audit and improve internal systems, processes, and documentation using tools like Confluence and Asana
Collaborate cross-functionally with the finance, marketing, and product teams to ensure smooth execution of business initiatives
Analyze and optimize key operational KPIs such as fulfillment speed, customer satisfaction, and cost efficiency
Identify inefficiencies, propose strategic improvements, and help scale operational systems to support growth

Requirements:

5+ years of operations leadership experience (preferably in e-commerce, retail, or DTC brands)
Proven success overseeing fulfillment, logistics, customer service, and retail ops
Comfortable working across departments with both internal teams and external vendors
Extremely organized and detail-oriented with a bias for action and problem-solving
Excellent communication and team leadership skills
Experience in lean startup environments or companies undergoing operational scaling is a plus
Must be able to work in Pacific Standard Time in the US

Technical Experience (Required):

Shopify – familiarity with backend, order management, and fulfillment workflows
Gorgias – experience managing support tickets, macros, and customer service agents
Asana – for task/project management across departments
Confluence – documentation and process building
QuickBooks – operational coordination with finance team on invoices, POs, etc.
Google Workspace – Sheets, Docs, Gmail, and Drive
AI Tools (.AI) – strong understanding of how to leverage AI tools for operational efficiency and automation

To Apply:

Please submit the following to the email provided above:

Resume (Required)
Loom Video (Required) – In your Loom video (3–5 minutes), please address the following:
1. Introduce yourself and your background. Why are you a strong fit for this role and Solé Bicycles?
2. Walk us through your experience running day-to-day operations. What areas were you responsible for, and what improvements did you help drive?
3. Share an example of a time you identified an operational inefficiency and how you solved it. What was the impact?
4. Describe your experience with .AI tools in your workflow. How have you used AI to improve processes, automate tasks, or manage projects?
5. Tell us about a system, process, or tool you implemented that significantly improved team efficiency or business performance.
6. State your compensation expectations. Please provide your ideal monthly or annual compensation range for this role.