Role Overview
The Customer Service Representative is responsible for delivering timely, empathetic, and effective support to customers across various communication channels. This role focuses on resolving issues, answering questions, and ensuring a positive overall customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or other platforms
- Resolve customer issues efficiently and professionally
- Escalate complex concerns to the appropriate teams when needed
- Maintain accurate records of customer interactions
- Follow established processes, policies, and service standards
- Identify opportunities to improve customer experience and service quality
Skills and Qualifications
- Strong written and verbal communication skills
- High level of empathy, patience, and problem-solving ability
- Ability to manage multiple tasks and prioritize effectively
- Comfortable working with basic CRM or ticketing systems
- Reliable, detail-oriented, and customer-focused
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