Posted 21 hours ago
Tortuga Forma is a home brand creating collectible objects for the home and tabletop. We partner with independent designers to create lasting pieces worthy of passing down as heirlooms. We believe that creating future collectible pieces begins with how they are made. We partner with artisan workshops, multi-generation family businesses, and larger production facilities around the globe, all of whom are masters of their respective crafts. Our design philosophy brings together cultural heritage with modern functionality.
Tortuga Forma is hiring for a motivated Sales & Operations Assistant seeking steady work to support a long-term career in administration and/or sales. This is a part-time, remote role requiring 10 - 15 hours per week. We are looking for a longer term commitment of 2+ years.
We are:
A small team of focused individuals who believe that regular and clear communication is the key to our company's success.
Dedicated to training and supporting each other to achieve team and personal goals
Cheerleaders who celebrate team and individual wins
Inspired by contemporary design, informed by historical design, and excited by online retail.
You are:
A self-starter who can work and think independently, is highly organized, and detail-oriented
Rigorous at following up and love solving problems and troubleshooting for customers
Willing to take challenges head-on, both big and small
Someone who asks thoughtful questions, open to receiving feedback, and is eager to learn
Reliable at showing up for meetings, accountable to responsibilities and tasks
Sales & Operations Responsibilities:
Order logistics such as entry, tracking, and maintenance
Work with the warehouses to obtain shipping quotes, stock level accuracy, and ensure orders are fulfilled properly and on time.
Dropship account maintenance including: allocating inventory, reporting on SKU sell through velocity across 2 - 3 key dropship accounts, addressing late shipments and customer queries, tracking returns.
New dropship account setup including creating the catalog (image specs, product descriptions), learning backend systems, ensuring all information is accurately reflected on partner sites.
Identification of sales opportunities across wholesale and seasonal dropship marketing opportunities with initial outreach and follow ups.
Resolving DTC customer issues, returns processing, and issuing refunds after returns have been received.
Monthly data sorting to match dropship and wholesale sales with payouts received each month.
Use of Quickbooks Online for dropship payment matching for AR
Requirements:
1-2 years of experience in sales or operations, internship ok
Strong writing skills and is comfortable communicating with external customers
Experience with sales channel backends ( Shopify, Facebook/IG Shop, Pipedrive) is a plus.
How to Apply:
Resume
Cover letter
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