Support Specialist

Posted 11 hours ago

Vayu Billing and Revenue platform consolidates data from your CRM, ERP, BI and payment platforms to make B2B billing brilliant. With Vayu companies can work with complete flexibility including diverse pricing models, multiple currencies, collaborate on financial data and set payment collection flows, all designed to simplify your contract-to-cash process.

Our technology is designed to meet any saas pricing model and uniquely to AI companies requirements. Join us and be part of a dynamic team that is driving innovation in financial operations.

Apply now

About the Role

We’re looking for a technically minded Support Specialist with a background in finance or accounting to join our growing team. You’ll help new customers implement and configure their billing workflows, provide ongoing support, and ensure a smooth experience using Vayu.
You’ll work closely with Product, Engineering, and Customer Success to make sure every customer setup is reliable, scalable, and successful.

Key Responsibilities

Customer Support - Serve as the primary point of contact for customers post-launch for technical or operational issues.
Customer Enablement - Understand customers’ pricing, billing, and revenue models to configure Vayu accordingly.
Troubleshoot and resolve platform-related issues, coordinating with Product and Engineering when needed.
Collaborate with CS to translate business requirements into technical configurations. Validate data migrations, integrations (e.g., CRM, ERP, payment gateways), and ensure accuracy before launch.

Location: Remote - EST

Department: Customer Success / Operations

Position: Part-time

Requirements

+2 years of experience in a technical support, implementation, or customer success role in a SaaS or fintech company.
Strong understanding of billing, subscriptions, or revenue management workflows.
Excellent troubleshooting, problem-solving, and communication skills.
Detail-oriented, organized, and comfortable in a fast-paced startup environment.

Nice to Have