Remote Customer Support Representative, Tax Software

Posted 19 days ago

Welcome to Working Solutions, a leading provider of at-home, customer-service jobs. We work with thousands of virtual contact center agents (our PROs!) throughout the United States and Canada and always have opportunities for individuals who are passionate about providing excellent customer care and experiences.

We know that culture matters, and happy agents mean happy clients. That's why we strive to create a vibrant work culture that includes a uniquely supportive virtual community for our remote-based agents and a great home office for our corporate team.

Why Become a Working Solutions PRO?

Work from Home: Ditch the commute and enjoy the comfort of home.
Flexible Hours: Set your own schedule and work when it's convenient for you.
Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
Supportive Environment: We’re here to help every step of the way!

Apply now

We’re looking for tech-savvy, people-focused independent contractors to support Intuit TurboTax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you!

**No prior tax experience required to apply. We provide all the education you need to be successful in this role.**

In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support.

Work from Home: Ditch the commute and enjoy the comfort of home.
Flexible Hours: Set your own schedule and work when it's convenient for you.
Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
Supportive Environment: We’re here to help every step of the way!

Earnings Potential

Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) - additional $0.04/minute incentives available
Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hour plus great peak incentives.

Skills Needed

Sincere desire to assist the customer
Tech savvy and avid computer user
Ability to multi-task and navigate multiple systems
Communicate with a friendly tone and professional demeanor

Schedule

This seasonal contract runs through April 15th, 2026 (Tax Day)
Flexible schedule opportunities - you choose your hours!
- Program is open 7am and 11pm CST, Monday-Sunday
- Weekday and weekend options

Work Environment Requirements

Quiet, uninterrupted space
Organized desk area
Professional appearance (when on camera)

Technology Requirements

Personal computer (no tablet)
Broadband internet connection, recommended at least 10 MBPS
Wired internet connection (no wi-fi or mobile internet)
Windows 11 operating system
Valid antivirus software installed, running and up to date
USB headset with microphone
Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
A webcam

*Full PC requirements

Important Information

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.