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Hello,

I am reaching out today because we are looking to hire a Remote Tier 2 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description:

Location: 100% Remote

Direct Hire / FTE

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician

Salary: $65k per year

Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
Effective resolution of escalation tickets - Root Cause Analysis
Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
Good Knowledge of RMM tools - Datto and Huntress
Familiar with ConnectWise, RMM
Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.

Best,

Desired Skills and Experience

Tier 2, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.