Cliniko is practice management software that makes life easy for allied health professionals by handling appointment scheduling, storing treatment notes, running video consultations, and much more. The software is used globally by 100,000+ people every day.

Behind Cliniko is a team of 55 people, spread around the world. We work completely remotely, although our base is in Melbourne, Australia. We care more about finding the best person for the job than looking for someone that lives nearby.

We don't have managers, we almost never have meetings, and there are no time sheets to complete. We're responsible, autonomous, creative, and proactive in doing our best for our customers. We're focused on making great software and we take pride in doing good work. It’s also important to us that we have a positive impact on the world.

If you want to know more about how we work, our founder, Joel, gave a talk about it.

Our ethos is to hire talented people and then provide a work culture that enables them to do their best work. 

 

As a fully remote company, we offer a lot of autonomy and freedom—including a 30-hour work week with full time pay and flexible hours. Team members can take unlimited annual leave (yes, you read that right!), and we recommend that each person takes a minimum of 4 weeks off per year. We don’t have managers, hierarchies, or meetings, which saves a lot of time and bureaucracy!

 

Team connectedness is important to us. As part of this, all employees are invited to our company get-togethers overseas, and we pay for families to come along as well. We want folks to bring their authentic selves to work and our team meetups are a big part of achieving this. 

Values and ethics are another key component of the culture at Cliniko. We’re committed to leaving the world a slightly better place than we found it—and for us, this means we’re a completely carbon neutral company and that we donate 2% of our revenue to charity.

 

Read more about our work culture: https://www.cliniko.com/blog/work-culture/

We won't read resumes. In fact, we ask applicants not to send them.

Most resumes only tell you what people want you to see. They are crammed full of nonsense terminology and run-on sentences, cleverly crafted to avoid providing any substantial insight.

Resume jargon offers no sense of who the applicant is. Are they a good listener? Do they work well with others? Or, are they hot-tempered and misogynistic? No one knows because resumes can't tell you that kind of thing.

If a resume states that a person previously worked for a prestigious company, we might be tempted to think that they are exceptionally talented or accomplished in some way. But the truth is that every company has underwhelming employees, and maybe this person was on the bottom rung of a very tall ladder.

Or, what if an applicant is a gifted resume writer and wisely includes quantifiable evidence to prove some of their achievements? Let’s say they ‘increased revenue by 15%’. Taken out of context, that number means nothing. Fifteen per cent of what? One thousand dollars? One million? Context is everything, and resumes are perfect for blurring facts and figures with limited contextual backing.

So, instead of wasting our time wandering through a haze of half-truths, we’ll catch a glimpse of someone's personality by reading a heartfelt description of the passion they have for their work. That's much more insightful than a resume spelling out their previous ten years of work history. Why should we care about their summer lifeguarding job in college? We don't. It's not relevant.

It's more important to feel their commitment to their craft and shine a light on the quality of their character. That’s easier said than done, of course, but we've developed a system that helps quite a bit.

We thoroughly review submissions, hold video chats, and even ask for sample tasks so we can get an idea of what people’s real-world job skills look like. This process has been painstakingly developed over time, and we’re confident that it provides us with the right people for our team.