Remote Onboarding Specialist | Client orientation through video-calls at Brook Hiddink

Onboarding Specialist | Client orientation through video-calls

Posted 11 days ago

Highticket.io is an education-centric company offering online courses, coaching and AI-powered technology to streamline the process of building an e-commerce business.

Founded by Brook Hiddink in 2022, we are on a mission to help regular people replace their income by building sustainable High Ticket e-commerce companies.

2000+ Students

$30M+ Student Revenue

50+ Team

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Company: Highticket.io

Schedule: Approx 9-5pm CST Monday-Friday (USA time)

Employment type: Full time, Remote

Salary: $2,500-3,500/month (we hire our team as individual contractors; we don't participate in your taxes in any way)

Essence of the role:
When new students join our program, you’ll give them a quick onboarding video call — walking them through how everything’s set up. You’ll show them where to find key resources, how to contact their coach, and how to navigate our Slack and Kajabi community.

Important:
Fluent in North American English with minimal accent, presentation skills, good web camera on your laptop, and a mic for video calls (not a professional one, just need clear sound and picture).

About Highticket.io

We are one of the fastest-growing education companies in the world, and our team is expanding! Our program helps everyday people launch profitable online stores using a proven high-ticket dropshipping model on Shopify. Most of our students are beginners — driven, coachable, and eager to build real businesses. We provide step-by-step training, hands-on mentorship, and a supportive community to guide them from zero to their first sales.

Our main student audience is North American men, age 20-45, who have a full-time job and want to replace/subsidize their income with high-ticket dropshipping.

Job Overview

This position is part of our Customer Success team and the primary responsibility is to provide students an exceptional onboarding experience.

At the core of our student journey lies our onboarding calls, meticulously designed to deliver a premium, well-organized, and insightful experience within just 24 hours of enrollment. These calls serve as the cornerstone, setting an exemplary standard that echoes throughout our esteemed High Ticket program.

Responsibilities:

Confirm and facilitate onboarding calls for new students.
Conduct personalized onboarding video calls to guide new students through the program, ensuring they have access to the correct materials and addressing any inquiries they may have.
Collaborate closely with the Customer Support team to ensure seamless follow-up and support.
Dedicate efforts to continuously enhance our onboarding process for both students and internal teams alike.
Manage inquiries and concerns regarding student accounts, resolving issues promptly and courteously to maintain positive student experiences.
Serve as a point of contact for students' questions throughout their onboarding journey, providing timely and accurate information to address their needs and concerns effectively.
Ensuring the student has a private Slack channel with their assigned success coach and fully understands how to contact the support team through Kajabi

Please note that the position may evolve or new responsibilities may be added as the company grows.