Remote Product specialist Jedi (German-speaking) at Creative Force

Product specialist Jedi (German-speaking)

Posted 29 days ago

Creative Force is the maker of industry-leading cloud software for organisers of awards, grants, scholarships and pitch competitions to manage submission, evaluation and awards, online.

Since launching in Australia late 2013, we’ve had an outstanding market response and we’re now supporting a growing list of clients across Asia Pacific, Europe, North & South America and the Middle East.

Creative Force builds beautifully designed, high quality software and we make sure all our clients have a fantastic experience!

Our growing team is distributed across 43 cities in 25 countries, mostly working from home offices. We use a range of internet-based tools for communication and collaboration that help our teams work closely over global distance and time zones.

Creative Force is an equal opportunity employer. We are a growing business made up of professional, like-minded, mature individuals who celebrate diversity, work in an ethical, discrimination-free environment, value continuous improvement and support environmental initiatives.

Apply now

Are you commercially savvy, technically capable, highly organised and great with people? Do you speak fluent German and want to help clients get the most out of a world-class SaaS platform?

Then this is the role you have been looking for. Join a lean-by-design, fast-growth and globally recognised B2B SaaS company as a product specialist focused on the DACH+ markets.

Our much-loved products are in high-demand and proven to make a difference to our clients' lives. You'll be supporting these clients with everything they need to discover, use and ultimately advocate for our software products through clear pre-sales discussions, tight onboarding and responsive, friendly support.

SaaS experience (selling and/or supporting) is mandatory. Strong communication skills, patience, curiosity, keenness to learn, and friendliness are key to success in this role. A strong commercial instinct will set you apart.

Join our Rebel Alliance

Creative Force is experiencing tremendous growth and as we scale our efforts in 2025 and beyond, we’re looking for enthusiastic and commercially astute individuals to join our diverse team of Jedis.

You'll be a respected member of our remote global Client Success team and will be well supported with the tools, knowledge and answers you need to provide exceptional levels of service.

In time, you’ll master the Force: knowing how to work across departments, align with different teams and draw on collective expertise to support our clients. You’ll have the backing you need at every turn to develop that understanding with confidence.

Responsibilities

Help prospects find the specific value they seek (“this is the product you are looking for”)
Learn to be a product expert and confidently demonstrate and answer product questions with clients and prospects
Grow to be an expert in SaaS for recognition programmes, with our support
Provide technically accurate responses after carefully testing necessary scenarios
Collaborate with our diverse international team to push us on the leading edge of our fields
Onboard and support DACH+ clients on tight schedules
Respond quickly (we’re big on speed)
Identify and report common user issues for product improvement
Able to really listen to people, get to the heart of the issue and see it through to resolution
Convey appreciation and respect to our clients at all times
Strive to build trusting relationships based on honesty and transparency

Essentials

You are a native German speaker with business-level English fluency
You’re located in Germany or somewhere in Europe (UTC +1 or +2)
Minimum 3 years SaaS experience in a technical pre-sales/support role
You have fantastic interpersonal skills and are an excellent communicator, verbal and written
A sharp commercial instinct is a major advantage. Guide conversations with purpose and spot opportunities to add real value!
You love to talk to people. Four-five meetings a day only makes you more energetic!
You love solving problems and helping others solve theirs
You write in well constructed sentences and pay attention to detail
Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don't need to know how to work them but you must know about them (well enough)
You’re super organised and process oriented. You are comfortable using multiple software for various aspects of the role. We have a process (and tool) for everything!
You can work independently, are self-motivated, but enjoy being part of a team
Working remotely suits you perfectly, your natural work ethic makes you a high performer!
You have access to fast, reliable internet and a dedicated space to work without distractions

What we offer

Work-life balance

Genuine work-life balance, backed by an average team tenure of over 5 years
38 hour work week, Monday to Friday (your weekends are yours)
20 days paid annual leave
12 days paid public holidays (your local country/region public holidays)
Your birthday is a holiday every year

Personal development and wellbeing

Commitment to continued learning and development
A culture of promoting work life balance
Access to mental health support

Location and compensation

Full-time role, based remotely anywhere within GMT-2 and GMT+2
Competitive salary, indexed to your experience and location
Budget for computer and office equipment (pending 6 month probationary period)

Respect, growth and stability

Friendly, sociable, responsible, collaborative team (a great place to be)
Respect for each other’s time, value and contribution
Regular communication with global team via chat and video calls
Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends
Stable, bootstrapped, independent business (no VCs calling the shots)