Remote Account Manager at Haut.AI

Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we are positioned at the intersection of two explosive growth markets: AI and beauty tech.

We are looking for a highly motivated Account Manager to ensure the long-term success of our customers. In this role, you will act as a trusted advisor, guiding clients through onboarding, adoption, and continued engagement with our AI skin analysis technology. You will be responsible for building strong relationships, driving customer satisfaction, and ensuring that our clients maximize the value of Haut.AI’s solutions.

What You'll Do:

Develop and maintain strong relationships with assigned customers, becoming a trusted advisor and point of contact.
Proactively engage with customers to understand their goals, needs, and challenges, and align our products to meet those requirements.
Onboard new customers, ensuring a smooth and efficient implementation process.
Regularly check in with customers to monitor their satisfaction and address any concerns or issues.
Collaborate cross-functionally with Sales, Marketing, and Product teams to advocate for customer needs and drive product improvements.
Provide ongoing training and support to our customers to maximize their utilization of our products/services.

What will help you thrive in this role:

4+ years of experience in Customer Success or Account management roles in a software or SaaS business.
Good knowledge of eCommerce and popular platforms.
Strong communication and interpersonal skills, with the ability to build rapport and trust.
Proven track record of managing a portfolio of accounts and driving customer satisfaction.
Excellent problem-solving skills and the ability to navigate challenging situations.
Understanding of SaaS business models and AI technologies.
Good command of the English language, other languages are a plus.

Nice to have:

Experience in automating the collection and monitoring of customer health scores
Proficiency in integrating CRM systems with existing company infrastructure

Why Join Haut.AI?

Competitive base salary and clear bonus structure
Fully remote position with flexibility across EU time zones
Paid PTO
Be part of a pioneering company revolutionizing the BeautyTech space
Work in a collaborative, innovative, and supportive team environment
Make a tangible impact on product development and company growth
Direct impact on company strategy and market expansion
Opportunity to grow your skills and expertise at the intersection of science and beauty

To Apply:

Please submit your CV for applying. We look forward to hearing from you!