Customer Care

Posted 21 days ago

Hublead is a sales productivity platform that connects LinkedIn and HubSpot. We help sales teams save time and improve performance by bringing LinkedIn data directly into HubSpot.

With Hublead, users can:

Import LinkedIn contacts and companies straight into HubSpot.
Sync LinkedIn invitations and messages automatically into the CRM.
Enrich contact records with accurate data (emails, phone numbers, etc.).
Track results with reporting and dashboards to see what’s working.

We’re a fast-growing SaaS startup helping sales and marketing teams work smarter, not harder. Our mission is to make outbound prospecting efficient, transparent, and easy to manage directly inside HubSpot.

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We’re looking for a freelance Customer Care Specialist to be the first point of contact for our clients and prospects. Your role will be to make sure every interaction feels smooth, helpful, and professional.

About Hublead

Hublead is a sales productivity tool that connects LinkedIn / LinkedIn Sales Navigator with HubSpot CRM.

With Hublead, sales teams can:

Import LinkedIn contacts & companies directly into HubSpot.
Sync LinkedIn invitations, messages, and activity into HubSpot automatically.
Track performance with reporting and dashboards.
Enrich contacts with accurate email & phone data.

We’re growing fast and need someone to help us deliver the same quality of care to our customers that our product brings to their sales teams.

What you’ll do

Manage our customer inbox (email + chat).
Answer product questions clearly and promptly (mainly about Hublead’s integration with HubSpot and LinkedIn).
Redirect sales or training requests to the right person on our team.
For bug reports:
- gather detailed information from the client,
- try to reproduce the issue,
- prepare a clear summary for our tech team.
Document recurring questions and help us improve our knowledge base / FAQs.

What we’re looking for

Excellent written communication in English (must be clear, natural, and professional)
Good oral English skills, enough for smooth communication with our team.
Familiarity with HubSpot CRM (or other CRM tools).
Experience in customer support (SaaS or tech environment preferred).
Detail-oriented, organized, and proactive.
Comfortable working independently in a remote setup.
Bonus: experience with LinkedIn Sales Navigator or sales tools.