Guest Care Associate

Posted 13 days ago

About Us

We are a luxury furnished rental management company founded in 2015. We specialize in high-touch property management for owners of premium homes and investment properties, offering a full-service solution that covers everything from interior design and light renovations to marketing and guest relations.

Our properties are showcased across 40+ leading platforms, ensuring maximum visibility and strong returns for our clients. We work primarily with pied-à-terre owners, and international investors who value peace of mind while we handle every detail with care.

We believe in blending hospitality with precision management. Our team is fully remote, operating on a 4-day workweek, and we bring creativity, flexibility, and professionalism to everything we do. Joining the team means being part of a company that values both excellence and balance, creating spaces where guests feel at home and owners feel supported.

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Job Title: Guest Services Agent

About Us

We are a hotel and Airbnb management company headquartered in NYC, with a work-from-home team split around the globe (we were working from home before it was the trend! :-) ). Founded in 2015, we weathered the pandemic and are again starting to grow!

Looking For

We are looking for a rockstar team member to fill out our guest and booking services team. Your primary role will be to help answer guest questions, verify and respond to booking requests, and generally offer guest support. The volume of inquiries is fairly low, so you will also be asked to work on administrative, marketing, sales or research tasks during this shift. These tasks will be assigned according to your skillset and interests.

Shift

You will be expected to work from your computer M-Th, and monitor calls and messages from your phone on Friday - Sunday. When applying, please describe your hotel or Airbnb guest services experience.

12pm - 8pm NYC time

Salary

$1,250 - $2,500/mo. Depends on experience.

Requirements

- 5+ years hotel or airbnb guest services experience

- 1 solid internet connection with at least 30mbps speed

- A backup internet connection and battery in case of power outages

- A laptop and cell phone able to support the latest versions of igms and line2

- A calm demeanor and a quick wit

- Ability to think creatively under stress

- Ability to work simultaneously on multiple projects

Optional (let us know if you have any of the below skills!):

- Social media experience

- Sales experience

- Marketing experience

- Real estate research experience

- Spanish, Hebrew, and/or German

Benefits

- 3 weeks paid vacation after your first 6 months

- 5 paid family and/or sick leave days after your first 6 months (convertible to vacation days if not used)

- 7 public holidays (your choice of US or personal local)

- $2,000 education credits after your first 6 months

- Flexible choice of holidays (we ask you monitor from your phone, but will be able to celebrate with friends/family as you wish

- The ability to work from anywhere with an internet connection

Note that we will not be hiring anyone with less than 5 years hotel or airbnb experience. You are expected to be working on your own after a 1 week training period, and this is unfortunately just too steep a learning curve without prior experience.