Remote Visa Consultant (Customer Services and Operations) at Rapid Documents Ltd

Visa Consultant (Customer Services and Operations)

Posted 1 day ago

About Us

Rapid Visas has been assisting businesses with their global mobility and immigration requirements since 2007. We specialize in facilitating business and work visa services, with a focus on high-level professionals and corporate clients—including many of the world’s largest companies, including Fortune 100 clients.

Our team is small but highly skilled, and we pride ourselves on delivering fast, professional, and expert support to senior-level individuals and departments across multiple industries.

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About the Role

We are seeking a detail-oriented, adaptable, and highly professional visa & passport consultant to join our remote team. This is a multi-role position that spans visa consulting, customer service, operations, and administration.

You will initially focus on assisting UK-based corporate clients—often large businesses and professionals in senior positions—with their visa and passport needs. However, the role is flexible, and you will be expected to contribute across various functions within the company as needed.

You’ll work closely with our logistics team, operations staff, and directly with our director, gaining exposure to all aspects of our business.

This is a 100% remote role—work from anywhere in the world with a competitive salary paid in USD and flexible working arrangements as a contractor.

Key Responsibilities

Advise corporate clients and individuals on visa and passport application requirements
Handle global mobility queries from HR and Mobility departments
Review, check, and verify documents for accuracy and compliance
Troubleshoot client issues and provide accurate, efficient solutions
Progress clients through the application process step-by-step
Identify potential issues and provide clear, actionable advice
Collaborate with internal team members across operations and logistics
Support general administration and cross-functional duties as required

Requirements

Fluent written and spoken English – this is absolutely critical. Communication quality will be assessed during the recruitment process
Experience in administration, customer service, or operations (experience across multiple is a plus)
Proven ability to work with large organisations and professionals in senior roles
Confident working with multiple departments within corporate environments
Excellent document handling and attention to detail
Strong problem-solving skills and ability to work independently
Comfortable multitasking and managing multiple cases concurrently
Team player with a proactive, hands-on attitude

Skills Required

Professional communication (written & verbal)
Document review and compliance checking
Issue identification and problem-solving
Client service and relationship management
Strong organisational and time management skills
Adaptability across cross-functional tasks
Tech-savvy with familiarity in tools such as email, shared drives, task management software, etc.

Technical Requirements

To perform effectively in this remote role, you’ll need:

A reliable computer (Core i5 or equivalent, 12GB RAM, Windows 10 or above)
Noise-cancelling USB headset and webcam for meetings
Stable internet connection (min. 35 Mbps download / 15 Mbps upload)
Ability to work independently and manage multiple tasks remotely

Why Join Rapid Visas?

100% remote position – work from anywhere in the world
Competitive salary paid in USD
Flexible working arrangements as a contractor
Become part of a small, focused team where your input matters
Collaborate directly with leadership and gain exposure across departments
Develop a broad skillset in a dynamic, multi-role environment
Work with respected, high-profile clients from industries across the board

Hours & Work Style

This is a remote position based on UK working hours (9:30AM – 5:30PM GMT/BST). You must be available to work within these hours consistently.

To Apply

To apply, please submit your CV and complete our online application form.

As part of the application, you will also be asked to:

Record and submit a short video using Loom (a free and easy-to-use video tool) to answer a few questions.

Shortlisted candidates will go through a multi-stage recruitment process designed to assess communication skills (both written and spoken), attention to detail, and problem-solving abilities—essential qualities for success in this position.