Remote Customer Onboarding Specialist at Spark Shipping

See more Customer Support jobs→

← Back to all jobs

Spark Shipping is seeking a Customer Onboarding Specialist to guide and train our highest-value clients, ensuring they achieve full setup and success with our platform. The primary goal is to help new customers quickly realize the value of Spark Shipping.

What You'll Do:

Manage onboarding for customers subscribing to our premium plans.
Conduct both group onboarding sessions and one-on-one training.
Lead interactive training sessions via webinars and video chats.
Assist customers with initial setup, configuration, and integration.
Identify customer needs early and proactively resolve setup hurdles.
Proactively reach out to high-value customers to ensure continued success.
Collaborate with Sales and Support to ensure a smooth customer transition.
Develop and maintain onboarding materials and guides.
Document onboarding and setup processes to create reusable resources for future clients.
Share insights and recurring feedback with the product and engineering teams to help improve the onboarding experience.

Requirements

Proven experience in customer onboarding, training, or customer success.
Clear and confident communication skills.
Strong problem-solving skills and attention to detail.
Excellent presence and communication over Zoom video calls — this is the primary communication method for this role.
Ability to quickly learn and explain technical products.
Experience working with SaaS platforms (e-commerce knowledge is a bonus).
Comfortable using tools like HubSpot, Basecamp, and Zoom.
Must be based in the United States. (This is a hard requirement.)
Must have availability during standard U.S. business hours.

Benefits