Remote Shopify Theme Support Specialist at Switch Themes

About Us

Switch Themes creates premium, exclusive themes for Shopify's official theme store. Our designs empower merchants to build beautiful, high-converting online stores.

The Role

We're seeking a Shopify Theme Support Specialist to join our team on a casual basis (10-20 hours weekly). This fully remote position requires availability from 6:00 AM to 3:00 PM UTC+0 daily. We welcome candidates worldwide who can reliably cover these hours.

Your day-to-day work will centre around helping merchants successfully implement and utilise our themes. Working through our email ticket system, you'll address queries on a first-come, first-served basis, focusing on theme setup, configuration challenges, and troubleshooting functionality issues. You'll frequently resolve conflicts between our themes and third-party apps, and guide merchants through proper theme settings and best practices.

A typical day involves diagnosing why certain features aren't working as expected, explaining how to configure theme settings for optimal results properly, and sharing knowledge that helps merchants get the most from their online stores.

Your Responsibilities

Provide exceptional support to merchants via email, helping them maximise the potential of our themes
Document customer questions, feature requests, and bug reports with attention to detail
Develop expert knowledge of our theme offerings to recommend optimal solutions
Create and maintain helpful documentation in our Help Scout knowledge base
Assist merchants with HTML/CSS customisations to achieve their design goals
Work and communicate with our support lead and technical support team to manage our ticket queue

Required Qualifications

Experience working with the Shopify platform and ecosystem
Strong HTML/CSS knowledge and basic JavaScript understanding
Excellent written communication with a warm, helpful, and solution-oriented approach
High level of English fluency (written and spoken)
Self-motivated with strong problem-solving abilities

Preferred Qualifications

Experience developing for Shopify themes or liquid templating
Advanced front-end development skills (HTML, CSS, and JavaScript)
Previous customer support experience
Familiarity with e-commerce best practices

Why Join Us?

Work with a respected leader in Shopify theme development
Flexible remote work environment
Join our small, collaborative team where your contributions matter
Expand your technical skills with exposure to cutting-edge e-commerce development

If you're passionate about helping merchants succeed and have the technical skills to support them effectively, we'd love to hear from you!

Apply now with your resume and a brief cover letter explaining why you're interested in this position.