Customer Service, Health Insurance Verification Representative - Remote

Posted 1 day ago

Welcome to Working Solutions, a leading provider of at-home, customer-service jobs. We work with thousands of virtual contact center agents (our PROs!) throughout the United States and Canada and always have opportunities for individuals who are passionate about providing excellent customer care and experiences.

Founded by entrepreneur Kim Houlne, Working Solutions is a leader in contact center services and business outsourcing solutions. Since 1996, we've led a network of independent contractors, all working from home as customer service agents, to deliver premium customer care and sales for businesses of all shapes and sizes.

We know that culture matters, and happy agents mean happy clients. That's why we strive to create a vibrant work culture that includes a uniquely supportive virtual community for our remote-based agents and a great home office for our corporate team.

Why Become a Working Solutions PRO?

Work from Home: Ditch the commute and enjoy the comfort of home.
Flexible Hours: Set your own schedule and work when it's convenient for you.
Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
Supportive Environment: We’re here to help every step of the way!

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We're seeking work-from-home independent contractors to support customers exploring health insurance options. In this role, you will be the first point of contact, verifying eligibility and asking screening questions to connect callers with licensed health insurance agents. This is a remote, independent contractor opportunity that involves phone-based customer interactions. Calls are fast-paced and script-driven, requiring professionalism, accuracy, and a positive attitude.

Key Responsibilities:

Handle inbound and out calls from prospective customers seeking health insurance information.
Quickly establish rapport and gather key information to determine eligibility and interest.
Follow a scripted call flow to ensure accurate pre-qualification.
Ask screening questions and verify details (age, ZIP code, insurance status, etc.).
Transfer qualified and interested callers to licensed agents using internal call transfer systems.
Handle non-qualified calls with professionalism and follow the proper wrap-up process.
Accurately document call details and dispositions in the system.
Maintain compliance with all scripts, regulatory guidelines, and internal quality standards.

Earnings Potential

Earn up to $0.30 per customer interaction minute (CIM)
Contractors are guaranteed a minimum of 39 minutes for each hour if logged in and available for the full 60 minutes.

Skills Needed

Excellent customer service skills needed to build rapport and assist customers.
Sales skills needed to "assume the sale" and encourage customers to take the next step and speak with a licensed insurance agent.
Multi-tasking skills & attention to detail needed to engage with customers while navigating online systems.

Schedule

Flexible schedule opportunities – you choose your hours!
Client hours of operation are Monday-Friday, 8am - 6pm

Work Environment Requirements

Quiet, uninterrupted work space

Technology Requirements

Personal computer (no tablet)
Broadband internet connection, with at least 10 Mbps download speed
Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
Windows 11 operating system
Wired USB headset with microphone (Gaming headsets not accepted)
Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
Dual monitors

*Full PC requirements are listed at https://jobs.workingsolutions.com/faqs/

Important Information

Contractors must live in and work from the United States (except CA, NY, PA, WA) on this client program, and all contractors must successfully pass a background check to represent this client.