Director of Account Management

Posted 8 days ago

We’re Door & Gate Domination, a powerhouse digital marketing agency exclusively serving the garage door, gate, and fence industry across North America.

Our mission is simple: help contractors get more leads, more installs, and more revenue using ROI-driven digital campaigns. From local service ads to advanced SEO strategies, we handle it all so our clients can focus on what they do best: running their businesses.

We’re specialists, not generalists. Focused. Performance-obsessed. And it’s paying off — our client retention is strong, and demand for our services continues to grow.

Apply now

About the Role
As Head of Client Success Management, you’ll be the leader driving our client retention, satisfaction, and growth. You’ll oversee a team of account managers, setting the standard for client communication, strategic support, and operational excellence.

You’ll be responsible for designing scalable processes, mentoring your team, and ensuring clients consistently see the value of our work. You’ll act as both a strategic advisor to clients and an internal champion for operational efficiency.

About You / What You’ll Do

Leadership & Strategy:

Lead and mentor a team of account managers, ensuring they deliver best-in-class client experiences
Develop and implement client success strategies to improve retention, satisfaction, and account growth
Define KPIs for client success and track performance across accounts and the team

Client Engagement:

Serve as an escalation point for key client issues, providing solutions and guidance
Build long-term relationships with top-tier clients, ensuring trust and alignment with their business goals
Oversee regular client reporting, translating complex marketing data into clear, actionable insights

Operational Excellence:

Standardize account management processes, SOPs, and workflows across the team
Coordinate across internal teams (GBP, PPC, SEO, Meta, Website Development, and creative) to ensure timely, high-quality deliverables
Identify opportunities for upsells, cross-sells, and new services by highlighting value and results

Collaboration & Communication:

Lead team meetings, performance reviews, and training sessions to ensure continuous growth
Work closely with leadership to shape company-wide client strategies and growth initiatives

What We’re Looking For

7+ years in account management or client success, agency experience strongly preferred
Proven leadership experience managing a team of account managers
Strong communicator — confident, articulate, and capable of presenting to clients and executives
Highly organized, detail-oriented, and proactive problem solver
Familiarity with digital marketing (PPC, SEO, content, Meta ads) — strategic understanding required, hands-on execution optional
Experience with project management tools (ClickUp, Asana, Trello, or similar)
Ability to manage expectations, negotiate timelines, and handle escalations with professionalism
Bonus: experience in the home services or contractor industry, CRM knowledge, or light marketing/creative background

Working Hours & Structure