Remote Engagement Lead at Honestly

An Engagement Lead at Honestly is a trusted leader. They grow client relationships by focusing on two areas: Account Management and Project Management.

They’re focused on what’s doing best for both the client and for Honestly, which is usually the same thing. They use the tools at their disposal to stay on top of their client’s budget, timelines and deliverables. They’re experts at communicating, setting expectations and building relationships - internally and externally.

A successful Engagement Lead at Honestly is an independent problem solver with a perspective. They don’t run into roadblocks, they’re proactive and resourceful enough to solve any problem.

Role Overview:

Client Partner: Build trusted relationships with clients through intentional and proactive leadership. Understand their goals, advocate for the best approach and align expectations through clear communication.
Project Manager: Own project execution – developing timelines, tracking deliverables, and ensuring work is completed on time and on budget.
Internal Translator & Organizer: Bridge client needs and internal execution by translating feedback into actionable plans, organizing details, and keeping the team on track.
Problem Solver & Risk Manager: Proactively identify and mitigate risks, manage scope and resources, and escalate issues to leadership.

Responsibilities:

Client/account management:

Lead the team (client & internal) to achieve the client’s goals, needs and plans
Ask questions for clarification, process and efficiency
Translate client needs, feedback and pain points to internal team for action items
Communicate team’s reasoning and strategy to client when delivering work
Organize and advocate for all of the details
Organize, lead & host meetings

Project management:

Understand client needs & timing - dictated by client and/or Honestly strategy
Build & clearly communicate timelines
Communicate deliverables, changes & requests to the team with complete information
Produce agendas & meeting recaps
Follow up with team members to ensure delivery happens on time & client needs are met

Risk, resource planning & management:

Understanding size, scope & timing of requests
Manage risk - budget, timeline & all other potential areas of risk
Delivering weekly reports on project progress
Escalate potential issues effectively & efficiently, and provide solutions to
Work with internal team to ensure resources have been allocated to meet client needs