Remote Customer Service (Appointment Scheduler) at Legacy Painting

Customer Service (Appointment Scheduler)

Posted 2 days ago

Legacy Painting is committed to delivering unparalleled painting services tailored to our clients' unique needs. We paint residential homes and commercial buildings. Our reputation is built on excellence, trustworthiness, and an unwavering commitment to customer satisfaction. As we continue to grow, we are looking for enthusiastic and dedicated professionals to join our team and contribute to our mission of setting new standards in the painting industry.

Our Values: Excellence, Hospitality, and Trust

Join Our Team:
If you are a dedicated and skilled professional looking to contribute to a leading painting company, we want to hear from you!

Legacy Painting offers an opportunity to be part of a team committed to growth and excellence. We look forward to welcoming individuals who are passionate about contributing to our journey towards becoming a leader in the industry.

Apply now

Position Overview:

Are you a customer service superstar? Do you thrive in a dynamic environment where delivering exceptional service is the norm? At Legacy Painting, your passion for helping people and your drive for success will make an impactful contribution to our team's success. As an Estimate Scheduler, you'll be our frontline ambassador, engaging with customers, understanding their needs, and providing solutions that exceed their expectations.

Working Hours: 8am-6pm PT

Fluent, professional-level English communication skills (spoken and written) are required for this role.

Key Responsibilities:

Answer incoming calls and deliver exceptional customer service.
Schedule and manage leads, converting inquiries into sales opportunities.
Develop and maintain systems that improve efficiency for the whole team.
Conduct regular reporting through company spreadsheets and track performance metrics.
Drive customer engagement by generating reviews and conducting satisfaction follow-ups.
Assist with creative tasks, social events, and internal office events.
Take on additional responsibilities as required to support overall company operations.

Qualifications:

Advanced English Language
Proven experience in administrative or operations roles.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency in spreadsheets
Ability to adapt to evolving responsibilities in a fast-paced environment.
Passion for contributing to the growth and success of a dynamic company.
Problem-Solving Abilities: Quick thinker with the ability to resolve issues efficiently while maintaining a high level of customer satisfaction.
Technical Aptitude: Ability to learn and understand our products, services, and customer management systems.
Team Player: Strong ability to work independently as well as collaboratively within a team environment.
Flexibility Adaptability to work in a fast-paced and ever-changing environment.