Simplero Support Specialist (Full-Time, Remote)

Posted 5 days ago

Simplero helps coaches, creators, and small business owners actually run their online business without duct tape and five different tools.

We combine email marketing, websites, courses, payments, CRM, and automations into one calm, human-centered platform — so our customers spend less time wrestling tech and more time serving their people and making money.

We’re a remote-first, values-driven team building software that supports real businesses run by real humans… and we care just as much about how we work as what we build.

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Your job is to help customers get unstuck and feel confident using Simplero.
You’ll respond to help requests through support tickets, answer questions, and troubleshoot issues. When needed, you’ll record short screen-share videos to explain things clearly and simply.
You’ll also guide customers through setting up parts of their business — for example, landing pages, email lists, and automations — and help them understand how the pieces work together.
Lead live group and 1:1 support calls to walk our members through set up & questions directly.
You won’t be doing this alone — you’ll work closely with our product and customer success teams to share feedback, improve our documentation, and help make Simplero better for everyone.
And through it all, you’ll bring patience, clarity, and a friendly tone — even when someone is frustrated or overwhelmed.