Remote Director, Technology, Client Delivery at Bold Orange

About Bold Orange:

Bold Orange (BOCO) is a customer experience company. We believe authentic human connections are the single most important driver of business and societal progress. We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the outside, future focused perspective to our clients.

Position Summary:

The Director, Technology, Client Delivery is a pivotal role within our Technology Team. This role serves as a leader and subject matter expert on one client, acting as the primary technical client contact throughout all phases of an engagement. Individuals in this position possess a deep passion for integrated delivery across data architecture and engineering, reporting and analytics, and marketing automation, consistently delivering best-in-class solutions that drive innovation and tangible outcomes for our clients.

Duties and Responsibilities:

Serves as the client primary technical point of contact across an integrated set of delivery - data, reporting, and marketing automation workstreams
Partner with Client Strategy and Services (CSS) to ensure delivery success for project and manage services delivery by ensuring positive outcomes for clients
Lead technical discovery - for both project work and ad-hoc requests - and translate client business needs into solutions and roadmaps
Create and present comprehensive solution documentation to keep both internal and external stakeholders informed and engaged
Document requirements, design architecture diagrams, architect data pipelines, and prepare data for reporting and analytics and marketing automation use
Collaborate with stakeholders to translate epics, features, and user stories that reflect client and user requirements into a client’s technology solution roadmap
Actively participate in agile delivery by estimating and breaking work into epics and user stories, and delivering agile sprints. Champion agile delivery, ensuring delivery velocity without compromising stability or long-term maintainability
Own solution reviews and overall solution quality across technologies
Design, develop, and execute technical solutions to automate data processes and increase the efficiency of analytic and reporting and marketing automation deliverables
Ensure quality and validate that transformed data in data platforms (such as Databricks or Snowflake) supports accurate and real-time reporting in Power BI and audience creation in marketing automation (SFMC/Braze/Hubspot)
Maintain knowledge of technical changes impacting data availability, new technologies, privacy practices, and relevant tools
Collaborate with CSS, project management, and other technical leads in data, marketing automation, and analytics for driving technical excellence and impactful client outcomes

Required Qualifications:

Experience in a client-facing technical lead role delivering impacting solutions for marketing services clients
5+ years of relevant data architecture and engineering experience utilizing advanced proficiency across several database and analytics platforms, including MSSQL, Oracle, MongoDB, Amazon Redshift, Azure Synapse, Databricks, Snowflake and PowerBI, with Databricks and PowerBI being the primary technologies for the initial focus areas
Experience delivering data to marketing automation platforms such as Salesforce Marketing Cloud Engagement, Braze, or Hubspot
Demonstrated experience with back-end, development, data architecture, structured and unstructured data management, and data transformation
Experience with Visual Studio, C#, Python, PowerShell, and PHP scripting, general development patterns, and related frameworks
Experience consuming and developing REST API’s and related software interfaces
Ability to thrive in a highly collaborative, fast-paced environment where the nature of the work can be variable
Innately curious and happy to dig in whenever called upon
Bachelor’s degree in marketing, Communications, Business Management, Computer Science, Information Technology, etc. or equivalent work experience
Experience leading implementations and on-going operations/managed services in a client-facing role
Experience scoping medium-large complexity data architecture and engineering, reporting and analytics, and marketing automation initiatives
Attention to detail and an eye for quality – being the steward for driving technical excellence

Who We Are:
Our tone is professionally sassy. We embrace meat raffles, hot seats, and the occasional Jell‑O shot. We like staff meetings that are informative, educational, and at times, damn funny. We believe in no hierarchy, no bullshit, no politics. Just honest, hard work and great fun.

BOCO Salary & Benefits Statement:
At Bold Orange, we’re committed to creating an equitable and inclusive workplace where every employee feels valued and supported.

Compensation:
We benchmark salaries across industry standards and local markets to ensure we offer competitive, fair compensation. Final offers reflect a candidate’s skills, experience, and location. Compensation for this role is anticipated to start at $165k.

Benefits That Matter:
Our benefits are designed to support life’s many stages—expected and unexpected. Eligible employees can access:

Medical, dental, and vision insurance
Virtual mental health support
Health Savings and Flexible Spending Accounts (including dependent care)
Infertility and critical illness benefits
401(k) with generous 6–10% employer contribution
Paid parental leave
Tuition reimbursement
Free parking and commuter support

Note: Some benefits apply only to full-time employees.

Equal Opportunity Employer:

We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, color, creed, gender, sexual orientation, age, disability, religion, national origin, marital status, familial status, ancestry, status as a veteran, status with regard to public assistance and any other characteristic protected by law. Bold Orange does not and will not discriminate against employees, prospective employees, clients, or vendors.