We’re seeking a bilingual (English/Spanish) Inbound Appointment Setter to outbound dial leads from paid ads (Facebook/Instagram) for our high-traffic beauty salon client. You’ll handle calls, texts, and DMs from prospects, schedule appointments, and ensure a smooth client experience. Ideal candidates are process-oriented, confident communicators, and love connecting with clients.
Brief Background
- Our client is a local family-owned hair and beauty salon in Fontana, California that has been around for 21 years.
- They offer a large variety of services ranging from haircuts, color, highlights, eyelash extensions, hair extensions, permanent makeup, etc.
- We're looking for someone that's motivated, compassionate, patient, and concise in their communication.
General Overview
Daily Duties
- Calling all leads that opt-in to ads on Facebook or Instagram
- Responding to inbound SMS, Facebook DMs, and Instagram DMs that are escalated to a human when AI cannot handle it
- Creating follow up tasks in the CRM
- Booking appointments, rescheduling, and cancelling
- Calling no-shows to get them back on the calendar
- Communicating with hair stylists regarding client requests and scheduling needs
- EOD Reporting
Weekly Duties
- Weekly Review Meeting
- Understand KPI targets, collaborate on ideas for improving them
Schedule
This is a full time role (40 hours per week, 1 hour of break (30 min lunch, + 2 -15 min. or 1 -30 min. break) that must meet with the following schedule:
- Monday: 9 AM to 6 PM PST
- Tuesday: Off
- Wednesday: 9 AM to 6 PM PST
- Thursday: 9 AM to 6 PM PST
- Friday: 9 AM to 6 PM PST
- Saturday: 9 AM to 6 PM PST
- Sunday: Off
Requirements
- Language: Advanced English & Spanish (bilingual).
- Location: Based in Latin America with
- Sales Experience: Minimum 6 months of sales experience, with the ability to perform discovery, build rapport, and handle objections.
- Communication: Confident, articulate, and friendly on the phone; extroverted personality.
- Emotional Intelligence (EQ): Able to read tones, detect hesitation, and proactively address it.
- Process-Oriented: Detail and process-oriented, capable of following instructions and SOPs.
- Problem-Solving: Ability to resolve edge case scenarios independently and overcome objections
- CRM Literacy: Experience using a CRM and keeping leads organized. Experience using GoHighLevel is a big plus.
- Internet: Fast and reliable internet and back up in case of outages
- Computer: Minimum 6 GB RAM (8-16+ GB preferred), with a mouse. Second monitor preferred
Preferred Qualifications
- 1 year+ sales experience.
- Salon/beauty service industry familiarity (or any B2C appointment-based service business experience).
- Personal interest in beauty/self-care industry.
- Experience dealing with female clientele
- AI literacy, specifically with AI agents or AI-powered tools for business/sales applications
Benefits
- 100% Remote – work from anywhere.
- Opportunity to work closely with a growing company
- Collaborative and creative work environment
- Competitive salary: Base salary range is $1,000-$1,400 per month plus attractive commission structure based on successful appointments completed, and performance bonuses.
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